Ethics Hotline and Complaint & Grievance Procedures

Ethics Hotline and Complaint & Grievance Procedures



Tutare Group is committed to complying with the letter and spirit of all laws, regulations, contractual and ethical obligations of this industry and our own fundamental corporate values.

As part of the Tutare Group commitment to legal, moral and ethical business practices, the company has a complaint and grievance procedure for employees, personnel working on our behalf, and outside third parties to report issues regarding the company or its personnel.

Complaints or grievances can be raised through our Red Flag Policy directly to your primary Tutare Group point of contact or through our Ethics Hotline.

Our Ethics Hotline is available 24 hours a day, seven days per week.

Complaints or grievances can be made via email at:  MD@tutaregroup.com or by dialling 00971585116193.

In addition, our numbers are available on WhatsApp and signal app.

Retaliation against any individual who reports a complaint or grievance is strictly prohibited.