Governance and Compliance
Governance
All Tutare Group operations are supported by a resolute commitment to international standards, practices and compliance. We operate under the most robust doctrine, policies and procedures to ensure all our services are delivered in line with international standards.
The Tutare management team has developed corporate strategies to build sustainable long-term value, assess and manage risk, and set the standards for ethical conduct. We have established a structure for overseeing risk, delegating responsibility to teams and overseeing the designation of senior leaders responsible for risk management.
We also ensure our subcontractors commit to and abide by the same legal, ethical and human rights responsibilities and obligations held by the parent company and outlined in the ISO 18788 International Standard.
Compliance
Tutaré Group standards are based upon integrity, transparency and respect whilst ensuring that good governance and best practice underpin all the Company’s business activities. We take pride in the high standards and quality of support that we provide and operate under a processed Quality Management system which conforms to ISO9001:2015 Quality Management System. Our management system in addition conforms to ISO31000:2018 – Risk Management Principles and Guidelines. The process effectively covers all areas of operations and are facilitated by a robust and diligent auditing, checking and management review process.
Policy Documents
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Ethics Hotline and Complaint & Grievance Procedures
Tutare Group is committed to complying with the letter and spirit of all laws, regulations, contractual and ethical obligations of this industry and our own fundamental corporate values.
As part of the Tutare Group commitment to legal, moral and ethical business practices, the company has a complaint and grievance procedure for employees, personnel working on our behalf, and outside third parties to report issues regarding the company or its personnel.
Complaints or grievances can be raised through our Red Flag Policy directly to your primary Tutare Group point of contact or through our Ethics Hotline.
Our Ethics Hotline is available 24 hours a day, seven days per week.
Complaints or grievances can be made via email at: MD@tutaregroup.com or by dialling 00971585116193.
In addition, our numbers are available on WhatsApp and signal app.
Retaliation against any individual who reports a complaint or grievance is strictly prohibited.